Frequently Asked Questions
How long does shipping take?
We carefully prepare every order before shipment. Orders are usually processed and shipped within 1–3 business days after payment confirmation.
After your order has been shipped, delivery usually takes approximately 8–15 business days, depending on your location, shipping method, and local carrier conditions.
Please note that delivery times may vary slightly during holidays, peak seasons, or due to unexpected shipping delays.
When will I receive my tracking information?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update after the package enters the carrier system.
Where do you ship?
We currently ship to customers worldwide.
Delivery times may vary depending on your destination country and local shipping network.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible.
We can only make changes before your order has been processed and shipped.
Will I need to pay additional customs fees?
Most orders arrive without additional charges. However, some countries may apply customs duties, taxes, or import fees depending on local regulations.
Any additional fees are the responsibility of the customer.
Are HANTANG STYLE kits suitable for beginners?
Yes. Many of our DIY model kits are designed for hobby lovers of different experience levels.
Each product page includes details about difficulty level, assembly time, and recommended age to help you choose the right project.
Are these products toys?
No. HANTANG STYLE products are designed as adult DIY hobby kits, creative projects, and display pieces.
They are made for people who enjoy building, relaxing, and creating unique decorations for their home, office, or personal collection.
What if my package arrives damaged or parts are missing?
We carefully check orders before shipping. If your package arrives damaged or any parts are missing, please contact our support team with photos or details, and we will help resolve the issue.
How can I contact you?
If you have any questions about your order or products, please contact our customer support team.
We are happy to help you with your DIY building journey.