Frequently Asked Questions
๐ก 1. How long does shipping take?
Orders are typically processed within 1โ3 business days.
Delivery usually takes 7โ12 business days, depending on your location.
You will receive a tracking number once your order has been shipped.
๐ก 2. Do you offer free shipping?
Yes.
We offer free shipping on eligible orders, and promotional shipping benefits may be available for subscribers.
(For example: free shipping codes may be sent after newsletter signup.)
๐ก 3. Do I need to pay customs or import duties?
In some countries, local customs or import taxes may apply.
These charges (if any) are determined by your local government and are the responsibility of the customer.
๐ก 4. Can I return or exchange my order?
Yes.
We accept returns within 14 days after delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging must be included
- Return request must be submitted within the return window
Please contact us before sending any return.
๐ก 5. What if my item is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 24โ48 hours of delivery.
We will review your case and arrange a replacement or solution as quickly as possible.
๐ก 6. What materials are your jewelry made of?
Our pieces are fashion jewelry-style accessories, designed for everyday wear.
They are inspired by:
- jade-like tones
- pearl-inspired details
- gold-tone elements
They are designed for styling, not fine jewelry investment.
๐ก 7. Will the jewelry fade or tarnish?
With proper care, your pieces are designed for long-lasting everyday use.
To maintain quality:
- avoid water, perfume, and chemicals
- store in a dry place
- remove before showering or exercising
๐ก 8. When will I receive my tracking number?
Tracking information is usually provided within 1โ3 business days after your order is processed and shipped.
๐ก 9. Can I change or cancel my order?
We process orders quickly.
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may not be possible.
๐ก 10. How can I contact you?
You can reach us anytime at:
We usually respond within 24โ48 hours.